Refund and Cancellation Policy

1. Introduction

At Shree TSJD and Sons Traders, we strive to ensure our customers are satisfied with their purchases. However, we understand that there may be times when you need to return a product or cancel an order. This Refund and Cancellation Policy outlines the terms and conditions for returns, refunds, and order cancellations.

2. Returns

Eligibility for Returns

  • Products must be returned within [Number] days from the date of receipt.
  • To be eligible for a return, the product must be in its original condition, unused, and in the original packaging with all accessories, manuals, and documentation included.
  • Certain products, such as [non-returnable items (e.g., opened software, gift cards)], are not eligible for return.

Return Process

  1. Request a Return: Contact our customer service team at within 3 days of receiving your order to request a return authorization. Provide your order number, details of the product, and the reason for the return.
  2. Receive Return Authorization: Once your return request is approved, you will receive a return authorization and instructions on how to return the product.
  3. Ship the Product: Pack the product securely and ship it to the address provided in the return authorization. You are responsible for the cost of return shipping, unless the return is due to our error (e.g., incorrect or defective item).

Inspection and Refund

  • Once we receive your returned product, we will inspect it to ensure it meets our return criteria.
  • If the return is approved, we will process a refund to your original method of payment within 7 days.
  • Original shipping charges are non-refundable, unless the return is due to our error.

3. Order Cancellations

Cancellation Before Shipment

  • Orders can be canceled without penalty if the cancellation request is made before the order is shipped. Contact our customer service team at immediately to cancel your order.
  • If your order has already been shipped, you will need to follow our return process once you receive the order.

Cancellation After Shipment

  • If you wish to cancel an order that has already been shipped, you can refuse delivery or follow our return process after receiving the order. Return shipping costs will apply.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer service team within 10 days of receipt. Provide your order number, details of the product, and the nature of the damage or defect. We will arrange for a replacement or refund at no additional cost to you.

5. Refund Process

  • Processing Time: Refunds will be processed within 7 days of receiving and inspecting the returned product.
  • Payment Method: Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take additional time for the refund to appear in your account.

6. Contact Information

If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at:

+91-7428225228 |

Shopping Cart